Please find below the Terms and Conditions on which SkinViva provides service to its clients.
Please ensure that you have read and fully understood them prior to booking any consultation or treatment. If you have any queries, please feel free to contact us by telephone on 0161 865 1141 or via email on firstname.lastname@example.org.
We require 48 hours’ notice of an appointment cancellation (for both treatment and consultation appointment slots).
For certain treatment appointment types we will ask you for a £50 deposit to be paid at the point of booking. This can be paid via debit/credit card over the phone (or in SkinViva clinic reception), or cash submitted to the SkinViva HQ Clinic reception. Unfortunately we do not accept cheques. If you are unable to pay this when you first book, the appointment slot will be held for you for 24 hours, after which time it can be taken by other clients.
You can put the deposit towards the cost of your treatment at your appointment. If you decide not to go ahead with treatment at your appointment, the £50 will be refunded to you upon request. This can take up to 10 working days to be credited back to your card.
If you need to cancel or rearrange your appointment slot, the deposit can be refunded upon request as long as you give us 48 hours’ notice.
Consultations at SkinViva are free. Consultation appointment slots are standalone appointments (usually 20 minutes) in which the client and the clinician discuss treatment but none is carried out.
We do, however, take a £15 deposit at the point of booking consultation appointment slots. This can be paid via debit/credit card over the phone (or in SkinViva clinic reception), or cash submitted to the SkinViva HQ Clinic reception. Unfortunately we do not accept cheques. If you are unable to pay this when you first book, the appointment slot will be held for you for 24 hours, after which time it can be taken by other clients.
The £15 deposit is then refunded to you upon request as long as you attend your appointment. This can take up to 10 working days to be credited back to your card.
If you need to cancel or rearrange your appointment slot, the £15 can be refunded upon request as long as you give us 48 hours’ notice.
You can also keep the £15 on your account with us as credit towards future treatments.
Following your consultation, if you would like to book a treatment appointment slot, we will ask you for a further £35 deposit to make the deposit up to £50 and all the above rules will then apply re ‘Treatment Appointment Slots’.
The above policy does not apply to SkinViva Training model appointment slots which are subject to their own terms and conditions.
We reserve the right to refuse treatment where our clinicians deem it inappropriate for any reason and the clinician’s decision is final in this regard.
Please note that we do not provide treatments for anyone aged under 18 years.
SkinViva Ltd does not issue refunds for Acts of God. An Act of God is defined as an event outside of human control such as sudden floods, earthquakes or other natural disasters, for which no one can be held responsible. This also includes weather-related issues such as snow, ice, floods etc.
If SkinViva Ltd chooses to cancel a clinic due to an Act of God then it is not liable for any loss resulting to the customer as a result of this cancelled clinic. SkinViva Ltd will make all reasonable effort to replace a cancelled clinic by arranging an alternative date but this cannot be guaranteed. Where the majority of customers for that clinic have been affected, this will be made free of additional charge.
SkinViva takes pride in the quality of its service and as such will try to resolve any complaints as quickly as possible.
Complaints about any aspect of SkinViva should be made in writing by emailing email@example.com or by writing to SkinViva, 1 Burton Place, Ellesmere Street, Castlefield, Manchester, M15 4PT. Complaints received in writing will be acknowledged by return email or letter within one week of receipt.
View our full policy with information about how to get in touch
Our clinic has not been designed with children in mind, so we would prefer that you do not bring children to your appointment. However, if it cannot be avoided, please bring another responsible adult along with you to look after any children aged 12 or under.
Children are not allowed in clinic rooms at all, and cannot be left alone in any other areas of the clinic. Thank you for your understanding.