New Anonymous Online Complaint Service

A new anonymous online complaint service was launched this month by the Safety in Beauty campaign to make it easier for consumers to log their concerns about substandard service.

Using a quick form, anybody who’s had a bad experience – including industry professionals as well as clients and patients – can log their issues in a range of categories including:

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    • Personal experience of a treatment or procedure I have experienced or sharing someone else’s experience
    • Advertising and social media messaging
    • Safety of a machine or product
    • Concern about hygiene at salon/clinic premises
    • Legal issues and consumer rights
    • Professionalism of treatment providers
    • Under age treatments
    • Online products and treatments

    ‘Safety in Beauty’ is a campaign to help educate and empower consumers and to facilitate a better, safer and more transparent industry. The team behind the online complaints service hope that people will feel more able to complain about substandard service and issues if they can do so anonymously, although it is hoped that this will not open up opportunities for malicious or false complaints.

    Last year the Safety in Beauty campaign received over 300 complaints with issues including counterfeit cosmetics, fake salon equipment and bad cosmetic filler results where staff were not trained or qualified in the procedure.

    Botox and Dermal Filler Qualifications

    There are no legal requirements for a practitioner to have any form of qualification to actually administer cosmetic injections like Botox or dermal fillers in the UK, so standards do vary.

    Yet there are a number of well-qualified, experienced and talented practitioners. Consumers are advised to check carefully on the credentials of practitioners and clinics and not to go ahead if they are unsure about any aspect.

    SkinViva Manchester, Lancashire, Cheshire

    SkinViva based in the North West only offers cosmetic injections with qualified medical professionals who have extensive experience in carrying out anti-ageing treatments.

    The offer free consultations with the Aesthetic Doctor who would carry out your treatment – an ideal opportunity to discuss everything in advance and feel confident in your decision.

    For further information or to arrange a confidential consultation with a cosmetic doctor or dentist, please call 0161 865 1141, email

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