BBC Watchdog Investigates High Street BOTOX®

botox on tv

BBC Watchdog with Rylan Clark-Neal investigated the safety of BOTOX® on the High Street in an episode which aired on Wednesday 21st November. 

Presenter Steph McGovern introduced the item saying:

“Forget Harley Street, cosmetic procedures like BOTOX® and fillers are now hitting the high street – but how much can you really trust the person holding the needle? That’s something worrying TV presenter Rylan Clark-Neal, who’s got his own reasons for wanting to find out.”

Rylan says:

“News that Superdrug is starting to offer BOTOX® and fillers shows how mainstream these treatments have become.”

He points out that they’re now available in local hair salons and nail bars. He says:

“I’m not gonna lie, I’m no stranger to the odd procedure myself, but I have felt the wrong effects of those procedures – live on TV!”

In an interview with Philip Schofield and Holly Willoughby, he admitted that he’d just had lip fillers redone and the needle hole had opened up on one side, so he was dribbling a bit! He continues:

“If that can happen with a medically-trained professional, I’m worried about the risks, if you get something similar done on your local high street by someone who probably won’t have the same training or qualifications.”

Rylan met a patient who had undergone a disastrous procedure at a hair salon in Newcastle. Meg showed photos of lumps in lip filler which looked blistery and felt too painful to massage. Her friend, a nurse, eventually squeezed the filler out. Meg said it looked ‘like candle wax’ and her friend said it could be a bad, cheap filler.  She later discovered that the same person who injected her lips had done other ‘botch jobs’ in salons in the area and she was:

“…totally unqualified, but that’s really not unusual.  Because one of big reason BOTOX® and fillers are available all over the place is that you don’t need to be qualified to administer them.”

Rylan spoke to Ashton Collins of Save Face, an organisation which has a register of practitioners who have the right qualifications. She says that there are literally thousands of unqualified practitioners carrying out cosmetic treatments. Save Face had 934 complaints in 2017, 83% of which were non-medics and the vast majority of which had no previous experience. Without any regulation to prevent it, non-medical individuals can quite legally order product on the internet, import from abroad, watch a few youtube videos and start to inject.

Rylan says the ready availability of cosmetic procedures on the high street makes it too easy to see them as an extension of getting your nails or hair done.

Steph McGovern says:

“The Department of Health says it’s now looking at how to strengthen the regulation of cosmetic procedures and improve safety.”

The Department of Health also advised that it wants customers to be able to make an informed decision. The advice is to look for someone whose qualifications you can check or who’s on one of the voluntary registers.

Watch the episode in full at  The feature on BOTOX® starts at around 45 minutes.

SkinViva Manchester

SkinViva was established in 2008 and has an excellent reputation for offering high quality skin treatments in the North West.

All Aesthetic Practitioners have:

  • Completed medical qualifications as doctors or dentists
  • Undergone additional training in aesthetics
  • Developed levels of skill and experience
  • Been hand-picked by fully qualified doctor and Clinical Director, Dr Tim Pearce MB ChB BSc (Hons) MRCGP
  • Experienced ongoing development led by Dr Tim Pearce
  • Commitment to raising standards within the aesthetics industry

SkinViva’s non-surgical treatments are only delivered using top brand products i.e. BOTOX® and the JUVÉDERM® range of dermal and lip fillers.

Find out more About Skinviva.

Free Consultations

Their team offer free consultations at their main clinic in Manchester and also work closely with partner locations across the North West. Clinics are held at salons and centres in Cheshire, Derbyshire, Lancashire, Manchester, Stockport and Bury.

A consultation is always required prior to any cosmetic treatment and this is arranged with an experienced aesthetic clinician. The same individual would carry out treatment and this can normally be done at the same appointment if required.

For further information or to arrange a confidential consultation with an Aesthetic Clinician, please call 0161 865 1141, email

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