Work for Us

Work for Us

Want to join our team?

Our team members are truly central to the Skinviva experience and we’re always on the lookout for bright, enthusiastic people who we can offer exciting and rewarding career opportunities to.

Fancy working with us? Take a look at our latest vacancies below.

Customer Experience Coordinator (CEC)

40 hours per week; alternating Tuesday -
Saturday one week and Monday - Friday the next

Salary £16,000 per annum + commission
Contract Permanent (3 months’ probationary)
Annual Leave 20 days pa pro rata (plus bank holidays)
Reports to Customer Experience Manager
Direct Reports N/a
Location HQ Clinic, 1 Burton Place, Manchester, M15 4PT (near Cornbrook Metrolink)
Start Date ASAP

SkinViva Offers You:

  • Quality training about our exciting treatments, how they work, all the amazing things they can do, and the customers’ experience
  • Lots of opportunity to progress in a dynamic, fast-paced, fast-growing business
  • The CEC role is very wide ranging meaning that no 2 days are the same

Role and Duties:

  • Taking and actioning inbound phone, email and text message enquiries from existing and new customers.
  • Booking customers in the doctors’ diaries.
  • Calling customers to provide appointment reminders, arrange follow-ups, and re-arrange cancelled appointments.
  • Processing customer payments and carrying out credit checks.
  • Helping SkinViva’s doctors when they are out on the road with queries about customers and their diaries generally.
  • Liaising with partner salons to book appointments in their diaries.
  • Keeping the SkinViva Finance Department informed about changes to customers’ Direct Debit treatment packages.
  • Ensuring the highest possible accuracy when adding or amending customers’ accounts and appointments.
  • Ad hoc project work for Directors as required.

What We’re Looking For:

You don’t need a particular set of qualifications, but you will need to explain to us through your cover letter and cv how your work and life experience show that you fit the below description:                 

  • 1 year’s relevant work experience.
  • You’ve got customer service running through your veins! We want someone who will love our customers as much as we do, and be eager to provide a great service.
  • A people person. You get on with anyone and find it easy to build relationships with customers and colleagues alike. We have a great team and need someone who will enhance that.
  • A confident phone manner.
  • Completer finisher. You take real ownership of your work and can’t bear to leave a task unfinished.
  • Attention to detail. You pride yourself on great accuracy, always taking the time to check your work is correct and your records are complete.
  • Organised. You’ll be used to looking after a significant amount of administration so you’ll be outstanding at prioritising your workload in order to hit deadlines.
  • You love a bit of creative problem solving! We run a complex diary system with 5 doctors, multiple clinics/salon locations, and 1000s of customers, so we often have to think outside the box to ensure everyone is seen.
  • Flexible. You love being given a new challenge and are excited when systems are changed for the better.
  • IT experience. You’ll need a good working knowledge of MS Word, Excel and Outlook. You will receive training on our Clinic Office
To apply, please email your CV and, importantly, a cover letter explaining how your work/ life experience matches what we’re looking for and why you want to work for us to Nikola Bardsley (Customer Experience Specialist) at nikolabardsley@skinviva.com by 31st December 2017.

Why Work For SkinViva?

SkinViva is a rapidly growing medical aesthetics company. Our experienced Doctors and Dentists provide treatments such as Botox and dermal fillers to a loyal client base in a state-of-the-art clinic in Manchester & in beauty salons across the North-West.

Our own clinic and head office are based in Central Manchester in the Castlefield area (near Cornbrook Metro station). We are a friendly team and many have worked for SkinViva for a number of years.

SkinViva Offers You

  • Heavily discounted staff treatments
  • Genuinely great colleagues and working environment in our gorgeous Castlefield clinic – you’ll actually want to get out of bed in the morning!
  • With so many satisfied customers, you’ll get real job satisfaction contributing to SkinViva’s goals. Check out our 5* Google reviews

How to Apply

See each role for details of how to apply and application deadlines.

Application for all roles is via mail with CV and, importantly, a cover letter explaining how your work/ life experience matches what we’re looking for and why you want to work for us.

If you’d like to know more about SkinViva, please feel free to give our customer experience team a call on 0161 865 1141. You can find out more about us at www.skinviva.com/about-us.