Work for Us

Work for Us

Want to join our team?

Our team members are truly central to the Skinviva experience and we’re always on the lookout for bright, enthusiastic people who we can offer exciting and rewarding career opportunities to.

Fancy working with us? Take a look at our latest vacancies below.

Receptionist

14-20 hours per week. Saturday 8.30-6.30pm Monday 3.00-7.30pm and possible Sundays with some additional flexibility required from time to time

Salary £7.50 per hour + performance related bonus
Contract Permanent (6 months’ probationary)
Annual Leave 20 days pa pro rata (plus bank holidays)
Reports to Customer Experience Manager
Direct Reports N/a
Location HQ Clinic, 1 Burton Place, Manchester, M15 4PT (near Cornbrook Metrolink)
Start Date ASAP

SkinViva Offers You:

  • Quality training about our exciting treatments, how they work, all the amazing things they can do, and the customers’ experience
  • Lots of opportunity to progress in a dynamic, fast-paced, fast-growing business

The Role:

  • Greet customers who attend appointments with our doctors at SkinViva’s HQ clinic
  • Offer and make refreshments
  • Provide advice and leaflets to customers about SkinViva’s treatments
  • Ask customers to fill out Direct Debit paperwork & provide aftercare leaflets
  • Apply numbing cream to customers where appropriate
  • Ensure reception is tidy, clean and organised at all times; all leaflets are stocked up; and magazines up to date
  • Communicate with the doctors when customers arrive, and respond to doctors’ ad hoc requests for help
  • Book future appointments for clients
  • Provide reception for SkinViva Training days
  • Undertake general admin tasks to support SkinViva office staff, and project work for Directors as required
  • Help out with inbound phone calls when needed

What We’re Looking For:

You don’t need a particular set of qualifications, but you will need to explain to us through your cover letter and cv how your work and life experience show that you fit the below description:

  • Some reception experience would be ideal
  • You’ve got customer service running through your veins! We want someone who will love our customers as much as we do, and be eager to provide a great service
  • A people person. You get on with anyone, are a great listener, and find it easy to build relationships with customers and colleagues alike
  • Customers are sometime nervous in reception so you need to be the kind of person who makes people feel comfortable and reassured
  • Flexible & ‘can do’ attitude. Things can change quickly in our busy reception and you will need to take it in your stride and adapt your approach accordingly
  • You will need to have an interest in our treatments
  • IT experience. You will need a working knowledge of MS Outlook. You will be trained on our Clinic Office database
To apply, please email your CV and, importantly, a cover letter explaining how your work/ life experience matches what we’re looking for and why you want to work for us to Nikola Bardsley (Customer Experience Specialist) at nikolabardsley@skinviva.com by 6pm on Friday 11th August 2017.

Customer Experience Coordinator (CEC)

21 hours per week. Guide hours: Mon/Thur and Wed (some weekend days on a rota)

Salary £8,681 per annum + commission
Contract Permanent (3 months’ probationary)
Annual Leave 20 days pa pro rata (plus bank holidays)
Reports to Customer Experience Manager
Direct Reports N/a
Location HQ Clinic, 1 Burton Place, Manchester, M15 4PT (near Cornbrook Metrolink)
Start Date ASAP

SkinViva Offers You:

  • Quality training about our exciting treatments, how they work, all the amazing things they can do, and the customers’ experience
  • Lots of opportunity to progress in a dynamic, fast-paced, fast-growing business
  • The CEC role is very wide ranging meaning that no 2 days are the same

Role and Duties:

  • Taking and actioning inbound phone, email and text message enquiries from existing and new customers.
  • Booking customers in the doctors’ diaries.
  • Calling customers to provide appointment reminders, arrange follow-ups, and re-arrange cancelled appointments.
  • Processing customer payments and carrying out credit checks.
  • Helping SkinViva’s doctors when they are out on the road with queries about customers and their diaries generally.
  • Liaising with partner salons to book appointments in their diaries.
  • Keeping the SkinViva Finance Department informed about changes to customers’ Direct Debit treatment packages.
  • Ensuring the highest possible accuracy when adding or amending customers’ accounts and appointments.
  • Ad hoc project work for Directors as required.

What We’re Looking For:

You don’t need a particular set of qualifications, but you will need to explain to us through your cover letter and cv how your work and life experience show that you fit the below description:                 

  • 1 year’s relevant work experience.
  • You’ve got customer service running through your veins! We want someone who will love our customers as much as we do, and be eager to provide a great service.
  • A people person. You get on with anyone and find it easy to build relationships with customers and colleagues alike. We have a great team and need someone who will enhance that.
  • A confident phone manner.
  • Completer finisher. You take real ownership of your work and can’t bear to leave a task unfinished.
  • Attention to detail. You pride yourself on great accuracy, always taking the time to check your work is correct and your records are complete.
  • Organised. You’ll be used to looking after a significant amount of administration so you’ll be outstanding at prioritising your workload in order to hit deadlines.
  • You love a bit of creative problem solving! We run a complex diary system with 5 doctors, multiple clinics/salon locations, and 1000s of customers, so we often have to think outside the box to ensure everyone is seen.
  • Flexible. You love being given a new challenge and are excited when systems are changed for the better.
  • IT experience. You’ll need a good working knowledge of MS Word, Excel and Outlook. You will receive training on our Clinic Office
To apply, please email your CV and, importantly, a cover letter explaining how your work/ life experience matches what we’re looking for and why you want to work for us to Nikola Bardsley (Customer Experience Specialist) at nikolabardsley@skinviva.com by 6pm on Friday 11th August 2017.

Car Park attendant

30 hours per week. Tuesday – Thursday 8.30am – 7pm with some additional flexibility required from time to time

Salary £7.50 per hour
Contract Permanent (6 months’ probationary)
Annual Leave 20 days pa pro rata (plus bank holidays)
Reports to Customer Experience Manager
Direct Reports N/a
Location HQ Clinic, 1 Burton Place, Manchester, M15 4PT (near Cornbrook Metrolink)
Start Date ASAP

Role and Duties:

  • Stand at the entrance to the carpark to ensure visible to clients arriving
  • Greet customers and direct them to a carpark space
  • Attend SkinViva team building days
  • To manage the carpark fobs/permits
  • Communicate with reception via walkie talkie
  • Help with general maintenance jobs when needed

What We’re Looking For:

You don’t need a particular set of qualifications, but you will need to explain to us through your cover letter and cv how your work and life experience show that you fit the below description:

  • Some car park experience would be ideal
  • You’ve got customer service running through your veins! We want someone who will love our customers as much as we do, and be eager to provide a great service
  • A people person. You get on with anyone, and find it easy to build relationships with customers and colleagues alike
  • Customers are sometime nervous, so you need to be the kind of person who makes people feel comfortable and reassured
  • Calm and reassuring. Clients can be stressed on arrival from the journey.
To apply, please email your CV and, importantly, a cover letter explaining how your work/ life experience matches what we’re looking for and why you want to work for us to Nikola Bardsley (Customer Experience Specialist) at nikolabardsley@skinviva.com by 6pm on Friday 11th August 2017.

Administrator (SkinViva Training)

37.5 hours per week. Guide hours: Mon-Fri 9-5

Salary £15,500 pa
Contract Permanent (6 months’ probationary)
Annual Leave 20 days pa pro rata (plus bank holidays)
Reports to SkinViva Training Manager
Direct Reports N/a
Location HQ Clinic, 1 Burton Place, Manchester, M15 4PT (near Cornbrook Metrolink)
Start Date ASAP

SkinViva offers you:

  • Quality training about our exciting treatments, how they work, all the amazing things they can do, and the customers’ experience
  • Lots of opportunity to progress in a dynamic, fast-paced, fast-growing business
  • The Administrator role is very wide ranging meaning that no 2 days are the same

Role and Duties:

  • Responding to Facebook messages, comments and reviews. Remembering to tag the relevant team members in, to give our customers the best advice
  • Looking after the Facebook page for patient models and handling any queries/requests to book
  • Accepting/declining SkinViva Trainee Network requests on Facebook to access our delegate support community
  • Sending post course emails with requests for Google reviews and inviting the delegates to the SkinViva Trainee Network
  • Creating useful files and documents on Facebook for SkinViva Trainee Network, based on previous threads and discussions
  • Adding new enquiries to our CRM system for prospective course applicants
  • Verifying application criteria for medical professionals wanting to join our courses
  • Processing online orders, taking payments and creating invoices
  • Carrying out direct debit checks for delegate courses
  • Chasing course payments 3 weeks before the course date by telephoning delegates
  • Sending out course material to delegates for their courses before they attend
  • Entering additional training interests on to our CRM system to ensure repeat sales
  • Maintaining a database of contact information for nurse prescribers to help our course delegates
  • Maintain an up to date list of courses and dates on our website
  • Creating and maintaining patient model records and appointments on our CRM system
  • Chasing deposits for patient model bookings to secure appointments
  • Answering inbound overflow calls for the training school

What We’re Looking For:

You don’t need a particular set of qualifications, but you will need to explain to us through your cover letter and cv how your work and life experience show that you fit the below description:

  • 1 year’s relevant work experience.
  • Completer finisher. You take real ownership of your work and can’t bear to leave a task unfinished.
  • Attention to detail. You pride yourself on great accuracy, always taking the time to check your work is correct and your records are complete.
  • You’ll be used to looking after a significant amount of administration so you’ll be outstanding at prioritising your workload in order to hit deadlines.
  • Conscious of priorities. Able to discern an order of importance for work to be done. You’re use to looking ahead and planning resources to ensure deadlines are hit.
  • You’ve got customer service running through your veins! We want someone who will love our customers as much as we do, and be eager to provide a great service.
  • A people person. You get on with anyone and find it easy to build relationships with customers and colleagues alike. We have a great team and need someone who will enhance that.
  • A confident phone manner.
  • Flexible. You love being given a new challenge and are excited when systems are changed for the better.
  • IT experience. You’ll need a good working knowledge of MS Word, Excel and Outlook. You will receive training on our Clinic Office
  • Disciplined. Not easily distracted; stays on the case.
  • Self- reliant. Dependent on one’s own powers or resources.
To apply, please email your CV and, importantly, a cover letter explaining how your work/ life experience matches what we’re looking for and why you want to work for us to Emma Valentine (SkinViva Training Manager) at emmavalentine@skinvivatraining.com by 6pm on Friday 11th August 2017.

Why Work For SkinViva?

SkinViva is a rapidly growing medical aesthetics company. Our experienced Doctors and Dentists provide treatments such as Botox and dermal fillers to a loyal client base in a state-of-the-art clinic in Manchester & in beauty salons across the North-West.

Our own clinic and head office are based in Central Manchester in the Castlefield area (near Cornbrook Metro station). We are a friendly team and many have worked for SkinViva for a number of years.

SkinViva Offers You

  • Heavily discounted staff treatments
  • Genuinely great colleagues and working environment in our gorgeous Castlefield clinic – you’ll actually want to get out of bed in the morning!
  • With so many satisfied customers, you’ll get real job satisfaction contributing to SkinViva’s goals. Check out our 5* Google reviews

How to Apply

See each role for details of how to apply and application deadlines.

Application for all roles is via mail with CV and, importantly, a cover letter explaining how your work/ life experience matches what we’re looking for and why you want to work for us.

If you’d like to know more about SkinViva, please feel free to give our customer experience team a call on 0161 865 1141. You can find out more about us at www.skinviva.com/about-us.