Terms & Conditions

Terms & Conditions

SkinViva Consultations & Treatments

Please find below the Terms and Conditions on which SkinViva provides service to its clients.

Please ensure that you have read and fully understood them prior to booking any consultation or treatment. If you have any queries, please feel free to contact us by telephone on 0161 865 1141 or via email on contact@skinviva.com.

Terms & Conditions

Appointment Cancellation Policy

We require 24 hours’ notice of an appointment cancellation (for both treatment and consultation appointment slots).

Treatment Appointment Slots

For certain treatment appointment types we will ask you for a £50 deposit to be paid at the point of booking. This can be paid via debit/credit card over the phone (or in SkinViva clinic reception), or cash submitted to the SkinViva HQ Clinic reception. Unfortunately we do not accept cheques. If you are unable to pay this when you first book, the appointment slot will be held for you for 24 hours, after which time it can be taken by other clients.

You can put the deposit towards the cost of your treatment at your appointment. If you decide not to go ahead with treatment at your appointment, the £50 will be refunded to you upon request. This can take up to 10 working days to be credited back to your card.

If you need to cancel or rearrange your appointment slot, the deposit can be refunded upon request as long as you give us 24 hours’ notice.

Consultation Appointment Slots

Consultations at SkinViva are free. Consultation appointment slots are standalone appointments (usually 20 minutes) in which the client and the clinician discuss treatment but none is carried out.

We do, however, take a £15 deposit at the point of booking consultation appointment slots. This can be paid via debit/credit card over the phone (or in SkinViva clinic reception), or cash submitted to the SkinViva HQ Clinic reception. Unfortunately we do not accept cheques. If you are unable to pay this when you first book, the appointment slot will be held for you for 24 hours, after which time it can be taken by other clients.

The £15 deposit is then refunded to you upon request as long as you attend your appointment. This can take up to 10 working days to be credited back to your card.

If you need to cancel or rearrange your appointment slot, the £15 can be refunded upon request as long as you give us 24 hours’ notice.

You can also keep the £15 on your account with us as credit towards future treatments.

Following your consultation, if you would like to book a treatment appointment slot, we will ask you for a further £35 deposit to make the deposit up to £50 and all the above rules will then apply re ‘Treatment Appointment Slots’.

The above policy does not apply to SkinViva Training model appointment slots which are subject to their own terms and conditions.

Complaints

SkinViva takes pride in the quality of its service and as such will try to resolve any complaints as quickly as possible.

Complaints about any aspect of SkinViva should be made in writing by emailing contact@skinviva.com or by writing to SkinViva, 1 Burton Place, Ellesmere Street, Castlefield, Manchester, M15 4PT. Complaints received in writing will be acknowledged by return email or letter within one week of receipt.

Children

Our clinic has not been designed with children in mind, so we would prefer that you do not bring children to your appointment. However, if it cannot be avoided, please bring another responsible adult along with you to look after any children aged 12 or under.

Children are not allowed in clinic rooms at all, and cannot be left alone in any other areas of the clinic. Thank you for your understanding.